Cancellation Policy

Guest Cancellations

Each listing has its own cancellation policy set by the host. The policy is shown on the listing page and in your booking confirmation. Always review this before booking.

Flexible Policy

Full refund if cancelled at least 24 hours before check-in. No refund for cancellations made within 24 hours of check-in.

Moderate Policy

Full refund if cancelled at least 5 days before check-in. 50% refund for cancellations made 2–5 days before. No refund within 48 hours of check-in.

Strict Policy

Full refund if cancelled within 48 hours of booking AND at least 14 days before check-in. 50% refund for cancellations made at least 7 days before check-in. No refund within 7 days of check-in.

Host Cancellations

If a host cancels a confirmed booking, the guest receives a full refund. Hosts who cancel bookings may face penalties including removal of listing from the platform.

How to Cancel

Log into your account, go to My Bookings, select the booking and click Cancel. Refunds are processed within 3–7 business days depending on your payment method.

Last updated: June 2025 · Contact us if you have questions about this page.