Frequently Asked Questions
How do I book a property?
Search for properties by location, dates, and guest count. Click into a listing you like, select your dates, and click "Book Now". Follow the prompts to confirm your booking and complete payment.
How do payments work?
We currently support Nigerian bank transfers. After confirming your booking, you will receive a unique payment reference and our account details. Transfer the amount, then upload a screenshot of your transfer as proof. Our team verifies payments within a few hours.
What happens after I upload payment proof?
Our team reviews your payment proof and confirms your booking, usually within 2–4 hours on business days. You will receive an in-app notification and email confirmation once approved. The host will also be notified.
Can I cancel my booking?
Yes. Go to My Bookings in your account, select the booking you wish to cancel, and click Cancel. Refund amounts depend on the host's cancellation policy, which is shown on every listing.
Is my payment secure?
All payments are processed through our monitored platform. We do not share your payment details with third parties outside of verified bank transfer instructions. Your transaction is referenced and tracked within our system.
How do I become a host?
Click "Become a Host" from the homepage or navigation menu. Complete your profile, verify your identity, and submit your listing for review. Once approved, your property will appear in search results.
How long does listing approval take?
Most listings are reviewed within 24–48 hours. We may contact you if we need additional information or photos. You can preview your listing before it is approved from your Host Dashboard.
What if there is a problem with my stay?
Contact your host directly through the in-app messaging system. If you cannot resolve the issue, submit a support ticket from your account and our team will assist in mediating.
Last updated: June 2025 · Contact us if you have questions about this page.